Comments on: Customer Service http://www.rileycentral.net/partyof5/customer-service/ Fri, 24 Sep 2010 22:01:12 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Nuttocks http://www.rileycentral.net/partyof5/customer-service/comment-page-1/#comment-221 Nuttocks Sun, 11 Nov 2007 04:01:33 +0000 http://rileycentral.net/partyof5/?p=41#comment-221 I enjoyed your assertion that the customer, in polite society, is always right. In truth, this is so far removed from the tenets of business as to require it's own Wikipedia entry. While the myth started many years ago, the frequent assertion by customers that their idiot whims be honored has created a class of individuals who see themselves as entitled to whatever their feeble brains can cook up. Having had a variety of customer service jobs where my duty was to satiate these mouth breathers, I can attest that no business earns a profit by placating whiners. Two ulcers later, it was my relief to find a job where I can not only leave the whims of the customer unfulfilled, but can actually tell the customer to "go to hell". Literally, tell them that they can march their merry little complaining asses to the gates of Hades. If they give me any more grief, then I simply ban them for life. How does my boss feel about my skills? It was his idea. God damn I love working in Chinatown. I enjoyed your assertion that the customer, in polite society, is always right. In truth, this is so far removed from the tenets of business as to require it’s own Wikipedia entry. While the myth started many years ago, the frequent assertion by customers that their idiot whims be honored has created a class of individuals who see themselves as entitled to whatever their feeble brains can cook up.

Having had a variety of customer service jobs where my duty was to satiate these mouth breathers, I can attest that no business earns a profit by placating whiners. Two ulcers later, it was my relief to find a job where I can not only leave the whims of the customer unfulfilled, but can actually tell the customer to “go to hell”. Literally, tell them that they can march their merry little complaining asses to the gates of Hades. If they give me any more grief, then I simply ban them for life. How does my boss feel about my skills? It was his idea. God damn I love working in Chinatown.

]]> By: Marcia http://www.rileycentral.net/partyof5/customer-service/comment-page-1/#comment-220 Marcia Wed, 07 Nov 2007 23:49:53 +0000 http://rileycentral.net/partyof5/?p=41#comment-220 Ah, Sarah, you brought back many memories of customer service, especially in South Florida a few years ago. Your motto, unfortunately, applies to a bunch more of us... customer is always right, except if it is me... and even if I am right, I have the attitude served on a platter to me. Ah, Sarah, you brought back many memories of customer service, especially in South Florida a few years ago.

Your motto, unfortunately, applies to a bunch more of us… customer is always right, except if it is me… and even if I am right, I have the attitude served on a platter to me.

]]> By: Riley http://www.rileycentral.net/partyof5/customer-service/comment-page-1/#comment-219 Riley Fri, 02 Nov 2007 23:09:40 +0000 http://rileycentral.net/partyof5/?p=41#comment-219 "The Customer is Always Right" has NEVER applied to personnel in doctor's office. I think their slogan is "The customer is always getting up in my shit." At WalMart, at least you got the refund. The french dip issue -- that sucks. You should thrown it in his face when he suggested it was your fault. It would have set a lovely example for the kids. “The Customer is Always Right” has NEVER applied to personnel in doctor’s office. I think their slogan is “The customer is always getting up in my shit.”

At WalMart, at least you got the refund.

The french dip issue — that sucks. You should thrown it in his face when he suggested it was your fault. It would have set a lovely example for the kids.

]]> By: Rosemarie http://www.rileycentral.net/partyof5/customer-service/comment-page-1/#comment-218 Rosemarie Thu, 01 Nov 2007 06:01:32 +0000 http://rileycentral.net/partyof5/?p=41#comment-218 This is too funny to keep to yourself, especially when it happened all in one day. Could you perhaps expand on it and make it into a script, novel, anything! Seriously, this is good stuff. This is too funny to keep to yourself, especially when it happened all in one day. Could you perhaps expand on it and make it into a script, novel, anything! Seriously, this is good stuff.

]]> By: carrie http://www.rileycentral.net/partyof5/customer-service/comment-page-1/#comment-217 carrie Tue, 30 Oct 2007 19:28:42 +0000 http://rileycentral.net/partyof5/?p=41#comment-217 She was actually eating a donut !! While working Shame. For shame. She was actually eating a donut !! While working Shame. For shame.

]]> By: Jessica The Rock Chi http://www.rileycentral.net/partyof5/customer-service/comment-page-1/#comment-216 Jessica The Rock Chi Tue, 30 Oct 2007 12:50:55 +0000 http://rileycentral.net/partyof5/?p=41#comment-216 The level (or lack of it, actually) of customer service everywhere is beyond belief. I work for my parents (who sound like your parents) and we make every attempt to provide excellent service to our customers. (even if they are 100% wrong). I can't even stand walking into Walmart. The stores here look dirty and like junk shops and other than the guy who smiles and hands you a cart, the rest of the employees are either rude or have no idea where anything is. I don't know when this "trend" got to be acceptable. I know when I got my first job in 1981 at a drug store, anyone who acted like the norm today would have been fired. It's just crazy. Jessica The level (or lack of it, actually) of customer service everywhere is beyond belief. I work for my parents (who sound like your parents) and we make every attempt to provide excellent service to our customers. (even if they are 100% wrong). I can’t even stand walking into Walmart. The stores here look dirty and like junk shops and other than the guy who smiles and hands you a cart, the rest of the employees are either rude or have no idea where anything is.

I don’t know when this “trend” got to be acceptable. I know when I got my first job in 1981 at a drug store, anyone who acted like the norm today would have been fired.

It’s just crazy.

Jessica

]]> By: Damien http://www.rileycentral.net/partyof5/customer-service/comment-page-1/#comment-215 Damien Tue, 30 Oct 2007 04:19:18 +0000 http://rileycentral.net/partyof5/?p=41#comment-215 This is a story for the archives! So sorry you got such crappy service honey. This is a story for the archives! So sorry you got such crappy service honey.

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